Policies

Shipping

Processing time: The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times: North America: 1-2 business days

I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes:  Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Payment Options

Currently we only accept PayPal. PayPal allows secure payment with your PayPal account and or credit card. You will be redirected to PayPal to finalize your order when checking out.

Returns & Exchanges

Unfortunately, I can not accept returns, exchanges, or cancellations but please contact me if you have any problems with your order and I will be happy to help resolve the issue.

Sweet Providence Designs has access to limited personal data for core business purposes.

When you place an order with me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. Most of our listings are digital, we do not ship printed material outside of the US. If you send me a message using the contact button on Etsy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

  • With Etsy to comply with my obligations.
  • With delivery companies to fulfil your order.
  • To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted.